Customer Support

Equinix protects and connects the world’s most demanding businesses with reliable, accessible and experienced customer support for mission-critical operations. Our IBX® data center staff of engineers, technicians and customer care specialists offer onsite technical and logistical support 24 hours a day, 7 days a week, 365 days a year. We’ll also notify you of events or situations that could affect your operations.

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Equinix Customer Portal

The Equinix Customer Portal is an easy-to-use system that is always available for you to report issues, open trouble tickets and order new services.


Find out more about the Equinix Customer Portal 

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Equinix Smart Hands™

Equinix Smart Hands provides a wide range of support services, whether you require technical assistance within an Equinix IBX centre or from a remote location.


Find out more about Equinix Smart Hands 

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Reach us by Phone

Contact us by phone
Melbourne Sales: +61.3.9676.3675
Sydney Sales: +61.2.8337.2075
Support: +61.3.8820.5505

+61.2.8337.2000
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