Equinix Smart Hands

Through our Equinix Smart Hands™ service, our highly trained and experienced IBX® Technicians provide remote management, custom installations and equipment troubleshooting assistance 24 hours a day, 7 days a week, 365 days a year. You can’t be at the IBX data centre all the time, but we are.

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Smart Hands Services

Equinix Smart Hands services include:

  • Onsite/offsite technical assistance and troubleshooting
  • Equipment installations and configurations
  • Ladder racking, pre-wiring of patch panels and equipment
  • Interface card removal, installation and configuration
  • Testing media for continuity and proper signalling
  • Providing visual verifications to assist in remote troubleshooting
  • Inventorying/labelling of equipment
  • Assistance in the conference room and with AV equipment setup
  • Power cycling a router, server and switch and soft-booting a server
  • Adding, removing and verifying a demarcation
  • Moving equipment within your space and cabinets
  • Moving or securing cables

Related Resources

Datasheet

Equinix Smart Hands™ Support Plan Data Sheet

IT infrastructure requires around-the-clock maintenance, support and crisis assistance. That’s why Equinix introduced the Smart Hands Support Plan. Our Smart Hands experts are your eyes, ears, and hands onsite, offering a full scope of services including remote management, installation, and...

Datasheet

Smart Hands

Equinix Smart Hands allows customers to manage/outsource their business operations and maximise uptime within an Equinix International Business Exchange™ (IBX®) centre by utilising Equinix’s technical resources.

Video

Customer Service and Support

You can't be at your IBX space all the time, but we are. Our IBX staff of engineers, technicians and customer care specialists provide a wide range of onsite technical and logistical support 24 hours a day, 7 days a week.

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