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Changes in administration and invoicing process

In April 2019, Equinix acquired the Switch Datacenters Amsterdam B.V. (“Switch”) AMS1 business in Amsterdam. Once fully integrated onto the global Equinix systems, you will see changes in how and when Equinix will invoice you. The information below is to help you understand these changes and to prepare your systems accordingly.

Please take the time to read this information as it contains important information. If you have any questions, please do not hesitate to contact our finance integration team NL.FINOPScustomersupport@eu.equinix.com


AM11 IBX®

AMS1 will be renamed AM11 International Business Exchange™ (IBX®).

Equinix Customer One™(ECO)

ECO was developed as a result of customer feedback requesting more flexibility and self-service capabilities. Part of integrating AMS1 onto Equinix systems will involve migrating your assets, billing and customer information onto ECO. This will lead to changes to the way you currently receive and pay your invoices.

Legal Entity

Once the integration is complete, the legal entity with which you will transact with will be Equinix (Netherlands) B.V.

Invoice date, service period and billing frequency

Switch invoices are currently issued monthly within the first few days of any given month’s service period. Similarly, for Equinix, your invoices will be issued on the first calendar day of the month for the current service period and will include metered power charges from the previous month. If you receive your invoices quarterly or annually, we will align to monthly invoicing moving forward.

Metered Power

Currently your metered power invoice period is up to the last day of the month and is invoiced one month in arrears. For example, the January charges would be included in the February invoice. Once the integration to ECO is complete, the billing frequency for metered power will remain the same and your invoices will be issued on the first calendar day of the month, showing the billing period of when the readings were taken.

Please note, our invoices will include key information relating to metered power charges. Once the integration to Equinix systems is complete, you will no longer be able to log into the CCC Portal to review your usage

Warm Hands/Smart Hands™

Any chargeable time that is additional to the time included in the relevant Work Order (or equivalent order for services) will be charged in 15-minute increments.

Electronic Delivery

Equinix delivers all invoices in PDF format via email just as you have received from Switch in the past. If there is a need to change the email address for invoice delivery, please contact NL.FINOPScustomersupport@eu.equinix.com and we will update our records.

Equinix Invoice Format

The Equinix invoicing system is fully automated and the format is different from what you receive from Switch today. Some of these changes are as follows:

  1. The personalisation you may currently have with your Switch invoices will no longer be available.
  2. Your new invoice will show additional information relating to your agreements. Please see the Invoice Format section for details.
  3. There will be changes to some of the product names.
  4. In your current Switch invoices, colocation services are invoiced together in one line. Once the migration to ECO is complete, your Equinix invoices will display services split by product (e.g. 1 line for colocation, 1 line for power). This will make it easier for you to identify specific costs associated with Equinix products and services.

Product Names and Descriptions

Switch product names and descriptions are being aligned with the Equinix Global Product Catalog. Once the migration is complete, the corresponding Equinix product names will appear on quotes, order documents and invoices. You will find detailed information in this Resource Center regarding these product changes in the coming weeks.

Bank Transfer or Direct Debit Payment Method

The payment method for Equinix is either by bank transfer or direct debit. If you wish to setup a direct debit, please contact us at NL.FINOPScustomersupport@eu.equinix.com

First invoice from ECO

These changes are scheduled to take effect the month after the integration onto ECO is complete.