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Welcome to the Brazil Resource Centre

In the age of interconnection, we want to offer an increasingly better service to help our customers continue to reach their business goals. We listened to our customers and identified the desire to have a unique and consistent experience in any region of our Global Platform.

You will notice improvements in our processes across several different service stages. And now you get to see the results of this massive effort.

Since transparency is also a crucial factor for us, we developed this Resource Centre with everything you need to know about the changes coming in October 2018.

Here you will find informational videos, tutorials and FAQ to help you easily understand recent changes and find guidelines to help you make the best use of new tools and our service teams. We will update this page frequently to keep you up to date on the latest news.

We are happy to have you as an Equinix customer, always ready to deliver all of the benefits that only the largest interconnection platform can provide to your business.

Customer Success Management (CSM) NEW

Equinix customers now have access to even more customised service. The new customer service area will help you with several activities, finding solutions to potential problems more quickly.
Find out more about the CSM team here.

Products and Services

Now it will be even easier to compare your environments based in different Equinix regions! Following the global standard, our products will contain an in-depth description of their components in their business proposals and invoices.
Explore changes in product names here.

Operations

We have reorganised our teams and the times that they will interact with you. Equinix is making your quoting, contracting and enablement process even leaner and faster.
Check out the progress in your experience here.

Visiting an International Business Exchange™ (IBX®) Data Center

Equinix has just enhanced the entry and exit processes for equipment owned by the customer and the access registration process for its data centres.
Find out more about this change here.

Customer Portal

Your digital experience will become even better! With the Equinix Customer Portal, the company’s global portal, Equinix will provide its customers with more efficient ticket control and monitoring.
Explore the portal and learn about its new features and self-service options here.