Customer Support

Equinix protects and connects the world's most demanding businesses with reliable, accessible and experienced customer support for mission-critical operations. Our IBX® data centre staff of engineers, technicians and Customer Care specialists offer on-site technical and logistical support 24 hours a day, 7 days a week, 365 days a year.

Equinix Technical Support by Country
AmericasSupport by PhoneSupport via Email
BrazilLocal Toll Free Support:
US & CanadaSupport:
EMEASupport by PhoneSupport via Email
FinlandSupport:+358 94 2453
IrelandSupport: +353 (0)1 903
ItalySupport:+39 02
Netherlands (Enschede)Managed Services:
PolandSupport:+48 22 307 88
PLIX Portal: Statistics (Internet Exchange only)
Switzerland (Geneva)Support:
Switzerland (Zurich)Support:
United Arab Emirates (UAE)In UAE: Support:  +971.8000.4440837
Outside UAE: Support: +44.345.373.2999
United KingdomSupport:
Asia-PacificSupport by PhoneSupport via Email
AustraliaLocal Toll-free: Support: 1.800.172.417
Direct: Support: +61.3.8820.5505
ChinaLocal Toll Free: Support: 400.842.8001
Direct: Support: +65.3158.3073
Hong KongLocal Toll-free: Support: 800.906.850
Direct: Support: +852.5808.5055
JapanLocal Toll Free: Support: 0066.3384.0073
Direct: Support: +81 3.4520.8118
SingaporeLocal Toll Free: Support: 800.852.3382
Direct: Support: +65.3158.5435