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Customer Support

Equinix protects and connects the world's most demanding businesses with reliable, accessible and experienced customer support for mission-critical operations. Our IBX® data centre staff of engineers, technicians and Customer Care specialists offer on-site technical and logistical support 24 hours a day, 7 days a week, 365 days a year.

Equinix Technical Support by Country
AmericasSupport by PhoneSupport via Email
BrazilLocal Toll Free Support: 0800.878.1202
International Support: +1.866.378.4649
support@equinix.com
US & CanadaSupport: +1.866.378.4649support@equinix.com
ColombiaSupport: +01.800.518.4298support@equinix.com
EMEASupport by PhoneSupport via Email
BulgariaSupport:+359.2.4917537servicedesk.bg@eu.equinix.com
FinlandSupport:+358 94 2453 741servicedesk.fi@eu.equinix.com
FranceSupport: +33.1.8488.3496servicedesk.fr@eu.equinix.com
GermanySupport: +49.1805.049.555servicedesk.de@eu.equinix.com
IrelandSupport: +353 (0)1 903 8613servicedesk.ie@eu.equinix.com
ItalySupport:+39 02 94753529servicedesk.it@eu.equinix.com
NetherlandsSupport: +31.20.808.0015servicedesk.nl@eu.equinix.com
PolandSupport:+48 22 307 88 93servicedesk.pl@eu.equinix.com
PLIX Portal: Statistics (Internet Exchange only)
PortugalSupport: +00.351.3088.10818servicedesk.pt@eu.equinix.com
SpainSupport: +34.911.238.857servicedesk.es@eu.equinix.com
SwedenSupport:+46.8.446.866.08servicedesk.se@eu.equinix.com
Switzerland (Geneva)Support: +41.22.518.0720servicedesk.gv@eu.equinix.com
Switzerland (Zurich)Support: +41.43.508.1038servicedesk.zh@eu.equinix.com
TurkeySupport:+908503902803serviceDesk.TR@eu.equinix.com
United Arab Emirates (UAE)In UAE: Support:  +971.8000.4440837
Outside UAE: Support: +44.345.373.2999
servicedesk.ae@eu.equinix.com
United KingdomSupport: +44.345.373.2999servicedesk.uk@eu.equinix.com
Asia-PacificSupport by PhoneSupport via Email
AustraliaLocal Toll Free: Support: 1.800.172.417
Direct: Support: +61.3.8820.5505
ServiceDesk@equinix.com
ChinaLocal Toll Free: Support: 400.842.8001
Direct: Support: +65.3158.3073
ServiceDesk.CN@equinix.com
Hong KongLocal Toll Free: Support: 800.906.850
Direct: Support: +852.5808.5055
ServiceDesk@equinix.com
IndonesiaLocal: +62.21.2949.3000customer.care@dci-indonesia.com
JapanLocal Toll Free: Support: 0066.3384.0073
Direct: Support: +81 3.4520.8118
ServiceDesk.JP@equinix.com
SingaporeLocal Toll Free: Support: 800.852.3382
Direct: Support: +65.3158.5435
ServiceDesk@equinix.com