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Professional Services

Overview

Equinix was able to keep its two Tokyo data centres operating normally after an 8.9 magnitude earthquake and tsunami hit Japan.

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Technical Support

Equinix is committed to keeping your IT operating in any situation. We continuously monitor our buildings and your equipment. Our skilled Smart Hands™ service teams provide on- or off-site technical assistance, troubleshoot problems and perform emergency equipment replacement. And when you face extraordinarily difficult circumstances, our history should inspire confidence.

Equinix was able to keep its two Tokyo data centres operating normally after an 8.9 magnitude earthquake and tsunami hit Japan. And when Superstorm Sandy knocked out power for days throughout the northeastern United States, staffers stayed on site for days at a time – even with flooding in their own homes. As a result, Equinix data centres had little or no downtime.

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Deployment Planning

Equinix provides the personnel and the resources to maximise the interconnection you’ll find inside our global data centres. Our sales engineers and Global Solutions Architects have the expertise to help you design optimal IT architectures and have developed tools to make it easier to determine where you should deploy.

Equinix offers our customers the tools they need to discover and maximise the interconnection inside our global data centres. Visual InSite shows capital markets customers which companies are already inside any Equinix data centre and gives them a graphical look at the density of interconnection there. That helps them determine where to deploy for the best opportunities to reach target customers and business partners.

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Our GUIDE tool is a proprietary database of hundreds of data centres worldwide. It includes the thousands of financial services points of interest inside Equinix, as well as the networks that connect to them. GUIDE can help you locate the services or exchanges you want to connect to, find out which data centre is closest and design a route that gets you there with the lowest latency.