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Bank Detail Changes – Direct Debit – Shared Services Center

As part of our ongoing commitment to keep you up to date, we want to notify you of the following finance and operational changes which will come into effect on 1 October, 2018.

1. Bank Detail Changes

2. Direct Debit

3. Shared Services Centre

Bank Detail Changes

From 1 October, 2018, our bank details in are changing to:

Spain:

A/C Name Bank Name IBAN BIC Bank Account Currency
Equinix (Spain) S.A.U HSBC ES5001620001290082247001 MIDLESMM 0162-0001-29-0082247001 EUR

Portugal:

A/C Name Bank Name IBAN BIC Bank Account Currency
Equinix (Portugal) Data Centers, S.A. HSBC ES5301620001280083815001 MIDLESMM 0162-0001-28-0083815001 EUR
  • All payments made to us up to and including 30 September, 2018, should be paid into our existing bank account. The new HSBC bank account details should ONLY be used for payments made to us from 1 October, 2018 onward. Until this date, please continue to use the existing payee bank details.
  • Your first invoice from Equinix (Spain), S.A.U. or Equinix (Portugal) Data Centers, S.A. from the ECO platform, will be issued from 1 November, 2018 and will include these bank details.

Direct Debit Update

As we are migrating our in-banking services to HSBC Bank Plc, if you are currently paying by direct debit, you do not need to take any action. However, for customers in Spain, please be aware of the following:

  • With effect from 1 October, 2018, your direct debit will be collected via Equinix (Spain), S.A.U.
  • Equinix (Spain), S.A.U. will appear as the payee on your bank statement.
  • Your first direct debit payment to this new bank account will be collected on/or around 20 October, 2018, and thereafter will be collected around the 15th of each month.

Shared Services (SSC)

On 1 October, 2018, the way you contact our Shared Services Center for invoicing and accounts receivables will change. From this date you will need to take the following actions:

  • Send your remittance advice to the dedicated mailbox used by the EMEA Shared Service Accounts Receivable department shown in the table below.
  • The existing contact email addresses and phone numbers will no longer be in operation. These will be replaced by the contact details in the table below.

Spain

Item Contact details
Remittance advices ES.Remit@eu.equinix.com
Invoice related queries ES.AccountsReceivable@eu.equinix.com or call +44 1753 495 940
Statement/Payment or Other account related queries ES.CreditControl@eu.equinix.com

Address for correspondence:

Equinix (Spain), S.A.U
FAO Equinix Accounts Receivable Dept
353 Buckingham Avenue
Slough, Berkshire, SL1 4PF, United Kingdom

Portugal:

Item Contact details
Remittance advices PT.Remit@eu.equinix.com
Invoice related queries PT.AccountsReceivable@eu.equinix.com or call +44 1753 495 940
Statement/Payment or Other account related queries PT.CreditControl@eu.equinix.com

Address for correspondence:

Equinix (Portugal) Data Centers, S.A
FAO Equinix Accounts Receivable Dept.
353 Buckingham Avenue
Slough, Berkshire, SL1 4PF, United Kingdom

If you have any further questions relating to these changes, please contact us by email on ES.FINOPScustomersupport@eu.equinix.com for Spain or on PT.FINOPScustomersupport@eu.equinix.com for Portugal.

Thank you for your attention.