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Hyper Care

EPS Cloud Hyper Care provides 24x7x365 management, monitoring, provisioning and troubleshooting of your cloud workloads during the stabilisation period after go-live.

Continued cloud monitoring and optimisation is essential in order to realise and maintain hybrid cloud benefits. Excessive up-time, cloud over-utilisation, increased maintenance cost and increased regulatory and security risks are all common issues in an unmanaged cloud environment.

Managed Identity

Log Management

Managed Security

Managed Optimisation



Included services:

  • 24x7x365 Monitoring of server uptime, resource usage and app availability
  • 24x7x365 Response and resolution to all service issues with documented response SLA
  • Backup, storage, recovery and management for all servers and database resources
  • Platform, OS, networking support
  • IAM, Image, AMI and patch management
  • Cloud security provisioning
  • Application support assistance & triage
  • Alert, monitor and ticket integration with customer support teams and tools
  • Cloud optimisation to eliminate underutilised resources and drive down costs

 

Hyper Care Support


Open a Ticket
Submit a support request ›

Opening a support ticket is the fastest way to reach the EPS Cloud support queue.


Phone Support
(888) 273-1626

Available 24/7 to discuss your issue and submit a support request on your behalf.


Email Support
epssupport@equinix.com

Email our support desk, and a representative will contact you.