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Verizon Customer Resource Center

Need help? Email welcome@equinix.com

General FAQs

*An Equinix International Business Exchange™ (IBX®) is how Equinix refers to its data centers. IBXs provide access to vital ecosystems where major networks, enterprises and business partners interconnect to each other and to more than 1,800+ available networks.

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How will Verizon and Equinix ensure customers are not adversely affected by customer service issues during the transition?  

If I am a Verizon Managed Services or Cloud customer, will this service be provided by Verizon or Equinix moving forward?  

I participated in Verizon’s reseller program. Does Equinix have a similar reseller program in which I can participate?  

Who do I contact with miscellaneous questions?  

If my contract with Verizon for colocation services has expired can I simply extend my current terms and pricing with Equinix?