We have updated our privacy policy to meet new data protection laws. View Privacy Policy ›
Migration to Equinix Platform

IBX Operations FAQs

*An Equinix International Business Exchange™ (IBX®) is how Equinix refers to its data centers. IBXs provide access to vital ecosystems where major networks, enterprises and business partners interconnect to each other and to more than 1,600+ available networks.

Expand All

Accessing and Working in an IBX Data Center

Where are the Equinix Global IBX Policies and Procedures located online?  

What are some important things I need to know about Equinix IBX access?  

What are some key things I need to know when shipping items to an Equinix IBX?  

How do I find out about emergencies or other activities affecting my IBX or my licensed space?  

I have received an email reporting an incident occurring in a data center where my equipment is present. What should I do?  

Are there rules for behavior at the sites?  

Can anyone in an IBX take photographs? My company is pretty serious about security and wouldn't like someone photographing our space.  

Can we store cardboard boxes within an IBX?  

We’d like to add a sign with our company name on our cage. What do we need to do?  

Are there requirements and policies for how we deploy our equipment?  

I'm visiting an Equinix IBX site for the first time. What do I need to do to gain access to the IBX?  

What is a demarcation point and patch panel?  

What is the difference between Standard, Expedited and Scheduled Equinix Smart Hands™?  

Equinix has informed me about maintenance activities that will happen in the future. Is any action required from my side?  

How do I report an incident at an Equinix IBX?  

IBX Certifications

On May 1st, 2017 Equinix acquired 29 data centers from Verizon. What does this mean from a certification and compliance perspective?  

What former Verizon sites have received the System and Organization Controls (SOC) certifications?